General terms and conditions of the Cerkno Ski Resort

The Terms and Conditions of the "Smučarski center Cerkno" ski resort (hereinafter “Ski Area”) are set and determined by the Ski Area’s managing company, Postojnska jama d.d., Jamska cesta 30, 6230 Postojna, Slovenia, registration number 5004365000, tax number SI 50223054, Terme in smučišče Cerkno business unit (hereinafter “Operator” or “Company”).

These Terms and Conditions are binding for all users of the Ski Area, its facilities and other Ski Area infrastructure, such as drag lifts, chair lifts, toboggan run, polygons (for adults or children), adrenaline park and the like (hereinafter “Users" and "Infrastructure", respectively). A "Ski Pass" is payment for the use of the Ski Area and/or Infrastructure.

The Terms and Conditions and the price list of Ski Passes for the use of Infrastructure, including the costs of the deposit for the chip (Ski Pass with a chip) and the conditions for refunding the deposit, are available at www.hotel-cerkno.com, the Operator's points of sale at the Ski Area or the information desk. The Ski Area opening hours are published at the Ski Area’s points of entry and on the www.hotel-cerkno.com website.

The Operator reserves the right to change the Terms and Conditions as well as the price list at any time.

The term “Ski Area” refers to all ski slopes (ski runs) and facilities or Infrastructure at the Ski Area and all forms of their use, regardless of the season (and is thus not limited to skiing).

The "Ski Season" generally starts on the 1st of December and lasts until the 1st of April of the following year. The exact duration of the Ski Season depends on the weather, snow conditions and other requirements that must be met to ensure a safe operation of the Ski Area, including any measures taken by state authorities (caused by, for example, an epidemic, restrictions on operation, gatherings, etc.). The “Current Ski Season” is the Ski Season for which the Ski Pass was purchased and is marked on the Ski Pass. The start of a new ski season in the subsequent calendar year is counted as the next Ski Season.

By entering the Ski Area and/or using its Infrastructure, the User enters into a contract with the Ski Area Operator and agrees to the Terms and Conditions, the purchase of a Ski Pass in accordance with the Terms and Conditions valid at the time of purchase, the price list valid at the time of purchase, and the type of use (such as skiing in the winter season, single use of ski lifts, visiting the adrenaline park), as well as the use of personal data in cases where such data is processed (for example, when buying a Season Ski Pass, filing a complaint, dealing with injuries, monitoring the use of Ski Passes or Infrastructure, etc.).

WE RECOMMEND THE USER TO:

Check the weather and operating conditions at the Ski Area on its information board, the www.hotel-cerkno.com website and other sources, before purchasing a Ski Pass.
Familiarise themselves with the procedures for having a Ski Pass confiscated in case of its misuse.
Check the information board and choose the ski run suitable for their skills and abilities before entering the Ski Area.
Use suitable equipment while at the Ski Area.
Bring a valid health insurance card to the Ski Area.

1. SKI PASS PURCHASE AND VALIDITY

Ski Passes sold at the price indicated on the price list valid at the time of the purchase can be purchased with cash, debit (BA and Maestro), and credit cards (Visa, Mastercard and others) at the ski pass sales desk of the Cerkno ski resort (Brdo, Počivalo, Hotel Cerkno – reception) and online in accordance with the provisions of the Terms and Conditions.
The sale and control of Ski Passes is conducted by computerized cash registers and magnetic readers at check points (for example, before getting on a ski lift). Users are obliged to scan their Ski Passes through magnetic readers at the check points and to show their Ski Pass to an authorized person if requested.
The Ski Passes are also checked at the Ski Area via video surveillance. Ski Pass buyers are informed of such surveillance at the Ski Area’s points of entry and points of sale. By purchasing a Ski Pass, the buyer is deemed acquainted with this fact. Using video surveillance for Ski Pass control does not constitute intrusion of privacy of Ski Area Users by the Ski Area; the Ski Area merely compares video clips of each Ski Pass readout based on an individual Ski Pass’s serial number (carrying out Ski Pass control via a video surveillance system) in accordance with existing legislation on the protection of personal data. Determining whether a non-transferable Ski Pass is used by the person who purchased it is part of the contractual relationship entered into by the User by purchasing the Ski Pass and is necessary to fulfill the contractual relationship between the User and the Operator. In the case of individuals who, contrary to these Terms and Conditions, use a Ski Pass purchased by another User, establishing this fact is necessary and appropriate for the purposes of pursuing the Operator’s legitimate interests, which prevail over the interests of the individual using another User’s Ski Pass.
The Current Ski Season for which the Ski Pass is valid is marked on the Ski Pass.
Ski passes are only valid for the current ski season and are not transferable to the next ski season unless expressly stated otherwise below:
- For daily and multi-day ski passes purchased in the 2023/2024 season, we offer the option of extending their validity to the 2024/2025 season free of charge. For seasonal ski passes purchased for the 2023/2024 season, we refund 30% of the purchase price, which the buyer receives as a credit and uses to purchase any ticket for the 2024/2025 season.
All Ski Passes are issued (loaded) onto contactless chip cards, for which a deposit must be paid at the time of issuance in accordance with the price list, valid at the time of the purchase. Ski Passes can be loaded onto the chip card multiple times (the User can use a single chip card for the entire Ski Season with Ski Passes loaded onto the card upon payment). Upon returning the chip card undamaged, the User’s deposit shall be refunded in full. The User has the option of returning the chip card during the Ski Season at the Cerkno ski resort’s points of sale as well as outside the Ski Season at the Hotel Cerkno reception cash register. Only such damaged Ski Passes can be replaced that can be checked for validity or having been used, respectively. An additional fee must be paid to obtain a new magnetic chip card. All Ski Pass types available for purchase are published on the price list valid at the time of the purchase.
The list of Ski Pass types below is not exhaustive. Ski Pass types not listed on the price list are not available for purchase
- The Day Ski Pass is valid for a full skiing day, normally from 9:00 am to 4:00 pm or in accordance with the opening hours in use at the time and taking into account the weather and other conditions that are a precondition for the Ski Area’s safe operation.
- The Morning Ski Pass is normally valid from 9:00 am to 1:00 pm and the Afternoon Ski Pass from 12:00 pm to 4:00 pm, or in accordance with the opening hours in use at the time and taking into account the weather and other conditions that are a precondition for the Ski Area’s safe operation.
- The DEPO Ski Pass is a special Ski Pass that has been purchased in advance, either in presale or regular sale. Its validity is marked at the bottom of the Ski Pass (end of the Current Ski Season, usually April 1 of the Current Ski Season). DEPO Ski Passes can be day passes or morning passes. DEPO Ski Passes can be used throughout their period of validity, i.e. the entire Ski Season. DEPO Ski Passes are activated and valid for the day when they are read by a Ski Pass reader for the first time. DEPO Ski Passes can be used on any day of the Current Ski Season.
- The validity of DEPO Ski Passes referred to in the previous indent is purely informative and does not represent the actual end of the Ski Season. The validity of a DEPO Ski Pass ends on the day the Ski Season ends.
- 3x (three-day), 5x (five-day) and 7x (seven-day) DEPO Ski Passes can be used on consecutive or non-consecutive days within the Current Ski Season, depending on the operation of the Ski Area.
- Unlike a DEPO Ski Pass, a Multi-day (2- to 7-day) Ski Pass must be used on consecutive days.
- The Season Ski Pass is valid for the Current Ski Season, from the beginning of the Ski Season until the end of the operation of the Ski Area during the Current Ski Season.
Multi-day (2- to 7-day) Ski Passes, DEPO Ski Passes, Season Ski Passes with a picture and Official Season Ski Passes are not valid without a name or photo of their holder, except for passes for school groups on winter camps.
A lost Season Ski Pass can be replaced upon payment of a €5.00 fee. A replacement Ski Pass shall be issued upon presenting the original invoice.
Should any specific conditions apply to groups, a group shall be considered as such if it contains 20 people or more. Claiming specific group benefits is possible upon presenting proof of the number of persons. Applying other discounts and discounts of the Operator's partners is only possible upon presenting vouchers, membership cards of specific organizations or other evidence of being entitled to a discount, offered by the Operator.
Only public educational institutions are entitled to purchase or use Ski Passes priced specifically for school groups.
Ski Passes are non-transferable unless expressly stated otherwise in these Terms and Conditions.
A lost Season Ski Pass can be replaced upon payment of a €5.00 fee. A replacement Ski Pass shall be issued upon presenting the original invoice.
Ski Pass Vouchers or coupons, received through prize competitions and donations, are only valid for the Current Ski Season.
Irrespective of the provisions referred to in the previous indents, the Operator can set the conditions for exchanging Ski Passes, which apply at the time of each Ski Pass purchase and are published at the ski pass sales desk.

1.1. REDUCED-PRICE SKI PASSES AND DISCOUNTS

Children aged 5 and up taking part in ski clubs, schools and courses with a coach or line leader need a valid children’s Ski Pass.
The Ski Pass for Children aged up to 6 years costs €1.00 (+ €5.00 chip card deposit). The children are issued such a Ski Pass if accompanied by at least one adult with whom they are using the Ski Area together.
Children aged 6 years and more are treated as adults on all ski lifts, ski runs and other Infrastructure.
Seniors (men and women) over 60, and children aged 6 to 15 years and youth aged 16 to 25 years are, upon presenting appropriate proof of age or status, entitled to a reduced price for the types of Ski Passes specifically marked on the price list. Ski Passes are valid only if accompanied with proof of age or status.
The MONDAY-FRIDAY Season Ski Pass is the same for all age categories and is valid from Monday to Friday during the Ski Season. It is not valid during national holidays, Christmas and New Year holidays (i.e. working days from December 26 to 30) and during school winter holidays in Slovenia. From March 4 until the end of the Current Ski Season, it is valid for every day of the week.
Ski Passes from the PAKETI (package) presale are non-transferable and are valid for all days in the Ski Season for which they were purchased.
The GRIČ Ski Pass allows single use of the 6-seater Počivalo or the 4-seater Brda chair lifts and unlimited skiing on the 2-seater GRIČ chair lift during its validity.
The Ski Area Operator can refuse to issue a Ski Pass requested by its contractual partners through a purchase form or voucher in case of existing unpaid obligations.
Disabled persons with a recognized 100% disability have the right to purchase a Ski Pass with a 50% discount upon presentation of proof. Other disabled persons with a disability card are entitled to a 10% discount upon presentation of proof. The blind and partially sighted have the right to purchase a Ski Pass with a 50% discount upon presentation of proof.

Discounts are non-cumulative.

1.2. CLAIMING FAMILY BENEFITS

The transferable starši (parents) Ski Pass is meant for parents who take turns skiing and looking after a younger child. It can be purchased upon presenting proof of a joint household and the purchase of at least one Children’s Ski Pass, or by presenting proof of the age of a child under 6 years of age. Family discount cannot be claimed when purchasing this Ski Pass. Unlike other Ski Passes, this Ski Pass is transferable between parents.

A Family Ski Pass can only be purchased upon presenting proof of a joint household and family relationship (identity document, certificate of residence, etc.), namely for parents and their children aged 6 to 25. This Ski Pass cannot be purchased without presenting adequate proof. The Family Ski Pass is only and exclusively a Day Ski Pass.

2. REFUNDS

In case of injury to the User requiring an intervention of the rescue service at the Ski Area, the Operator shall reimburse the purchase price in proportion, based on the accident report and the Ski Pass invoice. The purchase price is also reimbursed in proportion to one companion of the injured User, if the companion is required due to the nature of the injury, the physical and/or mental fitness of the injured User and their age. The purchase price is not reimbursed if the accident occurred due to non-observance of the rules of safe skiing as listed in the Ski Area Safety Act (ZVSmuč-1) or due to skiing outside the designated ski runs.
In case of the User’s illness, the purchase price shall be refunded in proportion upon submission of a medical certificate.
If the majority of ski lifts and/or other Infrastructure and/or ski runs are not operating due to bad weather conditions, lack of snow, breakdowns or other reasons on the Operator’s side, the Operator shall refund a proportional part of the purchase price. Due to the flexibility of use of the DEPO Ski Passes (the user can use them at any time during the Current Ski Season), their purchase price is refunded only if the majority of ski slopes were not operational for at least the number of days that the DEPO Ski Pass could be used for. Short-term interruptions in the operation of individual Infrastructure components do not constitute a cause for requesting a refund if the service was nevertheless provided to a major degree.
The Company shall in no way provide any refunds for lost tickets.

3. SKI PASS MISUSE

Attempted misuse or misuse of a Ski Pass and violating the rules of safe skiing are grounds for immediate Ski Pass confiscation. An official person of the Operator is authorized to confiscate the Ski Pass. The Ski Pass is confiscated with the User being issued a Ski Pass confiscation certificate.
Users of Ski Passes containing age and other discounts are obliged to present proof of eligibility for such discounts (secondary school student card, student card, identity card, etc.) upon request.
Ski Passes are non-transferable, except in cases where these Terms and Conditions expressly state otherwise. Resale of Ski Passes within the operating day is prohibited.
In case of misuse or violation of the rules of safe skiing, the Company has the right to file a criminal complaint. In case of Ski Pass misuse, the violator involved in an accident must settle the rescue costs by themselves.

4. GENERAL PROVISIONS FOR SKI LIFT OPERATION

All ski lifts operate on a self-service basis. The User of any ski lift must master the technique of safely getting on and off the machine. If Users require assistance for getting on a ski lift, they should ask the lift’s operator in good time.
The working hours of ski lifts are adjusted to the daily snow and weather conditions.
During the Ski Season, the Company may close individual ski lifts and ski runs for technical, organizational, and economic reasons or due to natural causes. The rules for refunding the purchase price or proportion of the purchase price for Ski Passes are determined in these Terms and Conditions.

4.1. SAFETY OF OPERATION, DAMAGE TO FACILITIES ON SKI RUNS AND SKI LIFTS

Children up to 14 years of age must wear a protective ski helmet on the slopes. Group leaders and coaches are responsible for the safety of skiers in the group. If the Company discovers that a User has damaged a ski lift or any other facility at the Ski Area, the perpetrator or their guardian is obliged to pay compensation for the damage. The Company reserves the right to claim damages from the perpetrator or their guardian. In case of violations of the rules of safe skiing and the Ski Area Safety Act (ZVSmuč-1) and if other legal conditions are met (age of the offender), the Company has the right to file a criminal complaint.
The Company reserves the right to deny access to the Ski Area to individuals and groups due to their past violations of the rules of behaviour or safe skiing.
The Company shall deny access to ski lifts and ski areas to all persons under the influence of alcohol or drugs, and to those behaving inappropriately. The Company is not responsible for them and their conduct.
Smoking, use of open flame, and littering are prohibited on all ski lifts (due to fire hazard on the lift’s path).
Arbitrary advertising on the facilities, Infrastructure and parking lots of the Ski Area is prohibited. Advertising is allowed in designated areas in agreement with the Operator.

4.2. TRANSPORTATION OF CHILDREN AND PETS

Pets are not allowed on ski runs.
It is forbidden to bring children and pets in carrier backpacks and/or kangaroo carriers to drag lifts. Children up to 6 years of age can be held in an adult’s arms on the chairlift. The responsibility for safety in such cases rests with the accompanying adult. Children shorter than 1.25m may use a two-seater chair lift only if accompanied by an adult.

4.3. INSURANCE AND LIABILITY

By purchasing a Ski Pass, its holder is insured against bodily injury or damage to equipment or cargo if the damage is caused due to the ski lift operator's fault or negligence.
The Company shall not be held liable for personal injuries resulting from disregarding the following: conditions on the ski runs, number of visitors, weather conditions, snow quality, inappropriate skiing, FIS rules, signs and instructions of the lift operator, insufficient physical fitness, lack of equipment, skiing under the influence of alcohol or drugs etc.
The prerequisites for a potential compensation claim against the Company are a valid Ski Pass for the day the injury occurred and an accident report by the rescue service.

5. PARKING AND USE OF PARKING SPACES

Parking is strictly prohibited on all intervention areas, access roads, and private land.
The Company shall in no case be liable for parked vehicles.

6. SKI SCHOOLS, TRAINING SESSIONS, COMPETITIONS

Organizer of an event, competition or training session must first obtain the Operator’s permit (consent) for the use of a ski run. Permits and other documents are issued at the Ski Area’s sales desk in the Ski Area manager's office.
The organizer of an event, training session and competition must, at their own expense and with their own security staff, secure the part of the ski slope used for the event, training session or competition and physically separate it from other areas. Before the start of an event or competition, the organizer must provide its own rescue service, doctor and security staff. Organizers of competitions, training sessions or other events that require the use of any Infrastructure on the ski run outside of the Ski Area’s regular working hours are obliged, like everyone else, to provide a rescue service, a doctor and security staff at their own expense. Ski schools at the Ski Area can only be carried out by entities that have previously obtained the Operator's consent to run a ski school.
The Operator and an individual ski school can enter into special agreements regarding the use of the Ski Area and its Infrastructure. Business agreements between the Operator and private legal entities are of a confidential nature.
All Ski Area Users who use the facilities and Infrastructure as part of organized courses, ski clubs or alpine schools require a valid Ski Pass, regardless of age.

7. SPECIAL PROVISIONS ON SAFETY AND ORDER ON THE SKI RUNS

Users are required to follow the instructions of ski run supervisors, rescue workers and lift operators. They are required to follow all notifications, directional and prohibition signs. Users must act in accordance with the FIS rules and the provisions of the Ski Area Safety Act (ZVsmuč-1). It is PROHIBITED to ski on closed ski runs and outside the designated ski slopes. Users must choose the ski slope in line with their skiing skills and abilities. The rescue service operates throughout the working hours of the ski lifts. The aid station is located beside the top station of the 4-seater Brdo chairlift. Rescue personnel only supervise designated ski slopes and ski runs which are open to the public. The last check of the Ski Area is carried out at 4:10 pm (or 10 minutes after the end of operation in cases of shortened or extended operation). The costs of rescue and first aid for the injured on closed ski runs and outside the designated ski slopes shall be charged to those injured.
Skiing on the drag lift’s path is prohibited. Drag lift paths can only be crossed at specially marked locations. Walking or sledding on ski runs is prohibited. Walking dogs on a leash or without a leash on ski runs is prohibited. Riding snowmobiles on ski runs is prohibited. Users must be prepared to encounter a snow groomer or snowmobile on an emergency ride. Between 4:00 pm and 8:00 am on the following day, all ski runs are closed due to grooming and snowmaking. During the time when the ski runs and other areas are closed, visitors access the Ski Area at their own risk. Use of ski slopes outside the Ski Area’s working hours is prohibited and life-threatening. Visitors are obliged to unconditionally follow the instructions of the Ski Area Operator’s staff as well as the sound and light signals on the machines at all times. Recommendations for safe skiing are part of these Terms and Conditions.

8. ONLINE PURCHASE (“ONLINE BUSINESS TERMS”)

8.1. ONLINE SKI PASS PURCHASE

8.1.1. GENERAL

Ski Passes can be purchased online at: https://cerkno-resort.axess.shop/Shop/Index/EN/83201. The following terms and conditions apply for their purchase.
Postojnska jama d.d. (hereinafter “Seller”) allows online purchasers (hereinafter "Buyer") to view the offer and prices of the Ski Area’s Ski Passes before purchase.
The Buyer shall receive a purchase confirmation form to their specified e-mail address. The purchase confirmation form is used to collect the purchased Ski Pass at the Ski Area’s ski pass sales desk. The purchased Ski Pass can be used as an invoice.
For the avoidance of doubt, in addition to the terms and conditions for online business, all other provisions of these Terms and Conditions apply to online purchase of Ski Passes, unless expressly stated otherwise.

8.1.2. PURCHASE

Ski Passes being sold are listed on the price list valid at the time of the purchase and can be purchased at https://cerkno-resort.axess.shop/Shop/Index/EN/83201. The Seller reserves the right to sell certain cheaper tickets only at the Ski Area ski pass sales desk.
The Buyer must agree to the Terms and Conditions for every online purchase.
Upon purchase, the Buyer must enter their name, surname, address, contact telephone number, email address and delivery address, as well as company name and tax number in case of a legal person.
The Buyer selects a Ski Pass from the list of Ski Passes and adds it to the shopping cart. An unlimited number of Ski Passes can be added to the cart. These Terms and Conditions apply to all Ski Passes. The Buyer can purchase a Ski Pass for the Current Ski Season. The purchased Ski Pass is valid for one season from the date of purchase onward (the season is marked on the Ski Pass).
After a successfully completed online purchase, the Buyer shall receive a purchase confirmation form including all order data by email.

8.1.3. PAYMENT, COLLECTION, DELIVERY

Purchases can be made with credit cards. Mastercard and Visa credit cards are accepted. The Buyer must provide the 16-digit card number, the expiration date and the CVC code (a 3-digit control number written on the back of the card next to its owner’s signature).
The Buyer chooses the method of collection of the ordered Ski Passes. The Buyer can opt for home delivery or pick-up at the Ski Area.
The Buyer can pick up the Ski Passes at the Ski Area by providing the purchase confirmation form they were sent to their e-mail address, and their personal ID document. If the Ski Passes are collected by a person other than the Buyer, the name and surname of the person collecting the Ski Pass and the order number must be emailed to info@hotel-cerkno.si.
If the Buyer chooses home delivery in Slovenia, a postage fee of €5.00 or in the amount of the actual postage fee, if higher, shall be added to the price. Delivery to other countries is possible upon prior order at info@hotel-cerkno.si and payment of the postage fee.
All Ski Pass purchases shall be processed and shipped within 8 business days of purchase or payment authorization. The operator does not provide any guarantees regarding the delivery time of purchased Ski Passes.
If the Buyer specifies at the time of purchase to pick up a Ski Pass in person, the Seller shall not mail the Ski Pass upon a possible later request.
If the Buyer does not collect the registered mail with the Ski Passes, which is thus returned to the Seller's address, the Buyer can only collect it in person at the Seller without additional costs.

8.1.4. LIABILITY, CANCELLATION, REPLACEMENT

The Seller shall not be held liable if the Buyer does not receive the ticket before the planned departure to the Ski Area.
The Buyer bears full responsibility for collecting the shipment sent by registered mail or picking it up personally at the chosen pick-up point.
The Seller shall not be held liable if the Buyer loses the Ski Pass. Duplicates are issued upon payment of an additional fee.
Delivery is carried out by the Pošta Slovenije postal service. The Seller shall not be held liable for lost mail, misdelivered shipments and quality of delivery.
The Buyer has the right to notify the Seller within 14 days of receiving the purchased Ski Passes that they are cancelling the purchase. They are further required to return the Ski Passes to the Seller without having to state their reasons (the above applies exclusively to natural persons who acquire the product for the purposes outside their gainful activity). The cost of returning the Ski Passes shall be in such a case borne by the Buyer. The Buyer can notify the Seller of such cancellation of the purchase by sending an email to info@hotel-cerkno.si. The Buyer must return the Ski Passes to the Seller no later than 14 days from the notification of cancellation. The Buyer must attach a copy of the purchase order and the Ski Passes, which must not have been used. In this case, the only cost charged to the Buyer in connection with the order cancellation is the direct cost of returning the Ski Passes. Collect on delivery shipments shall not be accepted by the Seller.

8.1.5. PERSONAL DATA PRIVACY AND SECURITY

All of the Buyer’s personal information, except for payment card information, are stored in the Seller's database. Card information is processed on the bank's website and must be re-entered in case of additional purchases. The bank is responsible for protecting and processing of payment card data so as to enable a secure transaction. This prevents any kind of abuse.
All data provided by the Buyer shall be held exclusively by the Operator. It shall be protected in accordance with the Personal Data Protection Act (ZVOP-2) and shall not be passed on to third parties, unless required by law. It shall only be used with the Buyer's consent in a way that allows the Seller to ensure a problem-free online purchase process. At the Buyer's request, it shall also be used to forward notifications, offers and news.

8.1.6. MISCELLANEOUS

The Ski Pass is valid only with regards to the data it contains: Ski Pass type and Ski Pass validity.
For any complaints, order cancellations, and additional information about ordering and purchasing online, call +386 (0)5 37 43 400 or send an email to info@hotel-cerkno.si.
The purchase confirmation form that the Buyer receives to their e-mail address is not a valid Ski Pass, and the Buyer cannot use it instead of a Ski Pass. The Buyer can only use the ski runs at the Ski Area if holding a valid Ski Pass, which they received by mail, or picked up in person at the collection points.
In accordance with paragraph 3 of article 32 of the Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), the Seller declares that they do not recognize any provider of such services as competent for the resolution of consumer disputes arising in online sales procedures under these Terms and Conditions.
In accordance with paragraph 4 of Article 32 of the ZIsRPS, the online dispute resolution platform is available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL.
All prices are listed in EUR and include VAT. They are subject to change without prior notice.

8.2. PURCHASE OF GIFT VOUCHERS

The same terms and conditions of online business apply to the purchase of gift vouchers as they do for the purchase of Ski Passes.
It is possible to purchase gift vouchers, which can be used for catering and accommodation services and for the purchase of Ski Passes within the services of Postojnska jama d.d.

Gift vouchers must be used within one year from the date of purchase.

The value of the gift voucher is selected by clicking on the gift voucher’s amount. The Buyer must enter the first and last name of the beneficiary and the email address to which the voucher/electronic gift certificate is to be sent. They can carry out the purchase as a registered user or as a guest and confirm the order by agreeing to the terms and conditions. The gift voucher can only be collected electronically, namely by selecting personal collection.

After a successfully completed payment, the voucher will be sent to the specified email address and can be printed. Payment can be carried out by Visa and Mastercard credit cards or by a pro-forma invoice.

Gift vouchers can only be used in their entirety at the point of use of the service. Reimbursing the difference in cash is not possible. We do not issue replacement vouchers to cover the difference between the amount of the service and the value of the voucher.

The terms and conditions of the online business for purchasing tickets apply mutatis mutandis to the protection of personal data.

Postojnska jama d.d., Jamska cesta 30, 6230 Postojna, Slovenija, company registration number 5004365000, VAT ID number SI 50223054, Terme in smučišče Cerkno business unit.

Operator’s account manager, Borut Pirih