General terms and conditions Hotel Cerkno and Alpska Perla
Offer and Conclusion of the Contract
The offer off accommodation, including price and terms, is available on the website, with partners (Booking, Phobs, etc.) or on the basis of individual demand.
The reservation contract is considered to be concluded upon confirmation of the reservation and receipt of the confirmation by the accommodation.
These General Terms and Conditions apply to all guests, unless different conditions are agreed with special promotions/packages.
Check-in and Check-out Times
Check-in time: from 3:00 pm on the day of arrival.
Check-out time: by 10:00 on departure.
Check-in/Check-out outside the hours listed is possible by prior arrangement.
Reservation Guarantee Terms and Conditions
Reservation must be confirmed by credit card or pre-payment in accordance with notice.
At the "Non-Refundable" tariff, the total amount is charged at the time of reservation.
At the "Flex" tariff, the amount is settled at the reception at arrival, unless otherwise provided.
Booking Cancellation
Due to limited capacity and strong demand, we apply strict cancellation terms.
The weather is not a valid reason for free cancellation.
No-show or early departure = 100 % charge.
Guest name change free of charge until arrival.
FLEX (standard, refundable rate)
Peak season (Christmas, New Year, February holidays):
• Free cancellation up to 14 days before arrival.
• 14–7 days before arrival: 50 % charge.
• Less than 7 days or no-show: 100 % charge.
(In the event of high demand, stricter cancellation terms may apply.)
Shoulder season (December, March):
• Free cancellation up to 14 days before arrival.
• 14–7 days before arrival: 50 % charge.
• Less than 7 days or no-show: 100 % charge.
Low season (early/late without holidays):
• Free cancellation up to 7 days before arrival (by 18:00).
• 7–3 days before arrival: 50 % charge.
• Less than 3 days or no-show: 100 % charge.
NON-REFUNDABLE (best price)
• 100 % of stay charged at booking.
• Cancellations, changes, no-show: no refund.
• Direct bookings only: 24h grace period for one date change (subject to availability).
Prices and services included
All prices include VAT.
The price includes: overnight, bedding, towels, final cleaning, use of ski and ski boot storage and parking.
Supplements:
- Tourist tax: €2 per person/day.
- Registration fee: €1 per person.
- Pets: €30 per stay.
Discounts
When you buy 3 or more multi-day ski passes in any part of the season, we grant a 10 % discount.
Smoking and Cleanliness
Smoking in apartments is not allowed.
The violation will result in a deep cleaning fee of €200.
In case of major damage or stains, repair costs will be charged.
Parking Facilities
Parking is free of charge for guests and at the guests’ own risk.
Groups
Reservations of 3+ apartments or 20+ persons are subject to special conditions under the contract.
Applicable Law and Dispute Resolution
All complaints must be submitted in writing within 7 days of the end of your stay.
All disputes are adjudicated in the court of competent jurisdiction in the place where the accommodation provider's seat is located.
The terms and conditions are governed by the laws in force in the Republic of Slovenia.
For further information, please email info@hotel-cerkno.si.
We wish you a pleasant stay.